Customers can check arrived package(s) on “My Account”.
Customers cannot specified shipping date nor delivery date.
Make a request to BEX for an exchange or return
The customer will handle the exchange or return with the seller
Handling charge for requests to BEX for exchanges or returns: 2,000 yen
All costs involved in the customs clearance
All costs involved in the event that customer couldn’t receive package within the delivery term and package return to Japan: Shipping and insurance cost to reship.
All costs involved in the event that Customs refuse to accept package due to prohibited and package return to Japan: Shipping and insurance cost to reship.
All costs involved in the event that customer refuse to accept and package return to Japan: Shipping and insurance cost to reship.
This service is operated based on good faith of the users.
Other terms and conditions are subject to the Terms of Service. By using our service, you agree to our terms of service.