• Customers can check arrived package(s) on “My Account”.
  • Customers cannot specified shipping date nor delivery date.
  • Make a request to BEX for an exchange or return
  • The customer will handle the exchange or return with the seller
    • Handling charge for requests to BEX for exchanges or returns: 2,000 yen
    • All costs involved in the customs clearance
    • All costs involved in the event that customer couldn’t receive package within the delivery term and package return to Japan: Shipping and insurance cost to reship.
    • All costs involved in the event that Customs refuse to accept package due to prohibited and package return to Japan: Shipping and insurance cost to reship.
    • All costs involved in the event that customer refuse to accept and package return to Japan: Shipping and insurance cost to reship.
  • This service is operated based on good faith of the users.
  • Other terms and conditions are subject to the Terms of Service. By using our service, you agree to our terms of service.