BEX | Act on the Specified Commercial Transaction

BENLY Express (benlyexpress.com) declares this information on this page is subjected to the Act on the Specified Commercial Transaction of Japan. We present the following information subjected to Article 11 of the Act on the Specified Commercial Transaction.

Seller	BENLY Co., Ltd.
The Director of Operations	Hiroyuki Nakase
Address	Hamachoheiwa Bldg. 6F 2-17-8 Nihonbashihamachou, Chuo-ku, Tokyo 103-0007
Services	Global Package Forwarding Service
Service Fees	Listed on the “Cost” page.
Payment	【Payment Methods】Credit Card, PayPal, Alipay, and WeChat Pay are available.【Service Fees】As soon as we inspect and weight the package(s), we will inform you of the service fees via email and in Your Account.(We will not inform customer of the estimated fees beforehand. In order to process quickly, we will only inform you of charges for the package. The package(s) will be shipped after we receive the payment.)
Package Delivery	Customers can check arrived package(s) on “My Account”. Customers cannot specified shipping date nor delivery date.
Shipping Limitation	We will process all packages that able to ship overseas. (However, we cannot process package that exceeds the EMS limitation.) Weight limit: Not over 30kg※During the process, if the package exceeds size or/and weight limitation, the package will be shipped separately.(Fees will apply for each package.)
Returns and Refunds	We are unable to accept requests for exchanges or returns on this website beyond the services above. If you wish to make an exchange or return, please select from the following methods and notify us via email (support@benlyexpress.com). Make a request to BEX for an exchange or return The customer will handle the exchange or return with the seller The following costs will need to be paid for by the consumer. Handling charge for requests to BEX for exchanges or returns: 2,000 yen All costs involved in the customs clearance All costs involved in the event that customer couldn’t receive package within the delivery term and package return to Japan: Shipping and insurance cost to reship. All costs involved in the event that Customs refuse to accept package due to prohibited and package return to Japan: Shipping and insurance cost to reship. All costs involved in the event that customer refuse to accept and package return to Japan: Shipping and insurance cost to reship.
Others	This service is operated based on good faith of the users. Other terms and conditions are subject to the Terms of Service. By using our service, you agree to our terms of service.

E-mail

Act on the Specified Commercial Transaction