At BEX, we continue to make the best efforts to maximize service convenience to ensure that our users can purchase from Japanese e-commerce shops easily and with a minimum of fuss.
As the first phase to doing so, we have given thought to finding a solution where “service quality does not drop despite not collecting any handling charges”. Since all of our competitors collect a handling charge for each piece delivered, it was our idea that if we could make our services free of handling charges, we could, at the same time as differentiating our service from our competitors, deliver a good deal to our customers.
It was as this point, we focused our attention on an overseas service provided by a freight company where they offered “a corporate contract where the delivery fee is discounted depending on the amount delivered”. Currently BEX has a corporate contract to use the International Speed Post (“Kokusai Speed Yuubin”) of Japan Post. Although this service does have an upper limit, it allows discounting depending on the amount delivered. Through this service, we can provide a service where only the cost of delivery is collected from the user with no additional handling charges.
At the moment, services such as the “Collective” service, where multiple goods are sent together on the same delivery, and the “Repackaging” service, where goods are repackaged into a new box when required, are not free. However, we have plans to, at some point, create a mechanism by which these option services will become free too.