• Service fees, including bank transfer fees, and shipping costs of the product shall be borne by customers.
  • Internet connection fees and other costs related to telecommunication lines shall be borne by customers.
  • Customers are responsible for taxes and dues, including customs duties and value-added taxes, if any.
  • For shipments exceeding 200,000 yen, a fee will be charged as a service fee for consignment customs clearance to Japan Post, which is stated separately on the Company's website.
  • If it becomes necessary to repackage the products received by the Company, the customer shall bear the cost of repackaging.
  • After the specified free storage period, a fee will be charged as separately stated on the Company’s website.
  • Credit card payment
    Please contact your credit card company for details.
  • PayPal
    Please contact your credit card company for details.
  • Alipay
    Please contact your credit card company or bank for details.
  • WeChat Pay
    Please contact your credit card company or bank for details.
  • Customers can check arrived package(s) on “My Account”.
  • The package will be sent within 2 business days from when the customer submits a shipping request.
  • Customers cannot specified shipping date nor delivery date.
  • Make a request to BEX for an exchange or return
  • The customer will handle the exchange or return with the seller
    • Handling charge for requests to BEX for exchanges or returns: 2,000 yen
    • All costs involved in the customs clearance
    • All costs involved in the event that customer couldn’t receive package within the delivery term and package return to Japan: Shipping and insurance cost to reship.
    • All costs involved in the event that Customs refuse to accept package due to prohibited and package return to Japan: Shipping and insurance cost to reship.
    • All costs involved in the event that customer refuse to accept and package return to Japan: Shipping and insurance cost to reship.
  • Permitted Public Safety Commission: Tokyo Metropolitan Public Safety Commission
  • License Number: No. 301052319399