Service fees, including bank transfer fees, and shipping costs of the product shall be borne by customers.
Internet connection fees and other costs related to telecommunication lines shall be borne by customers.
Customers are responsible for taxes and dues, including customs duties and value-added taxes, if any.
For shipments exceeding 200,000 yen, a fee will be charged as a service fee for consignment customs clearance to Japan Post, which is stated separately on the Company's website.
If it becomes necessary to repackage the products received by the Company, the customer shall bear the cost of repackaging.
After the specified free storage period, a fee will be charged as separately stated on the Company’s website.
Credit card payment
Please contact your credit card company for details.
PayPal
Please contact your credit card company for details.
Alipay
Please contact your credit card company or bank for details.
WeChat Pay
Please contact your credit card company or bank for details.
Customers can check arrived package(s) on “My Account”.
The package will be sent within 2 business days from when the customer submits a shipping request.
Customers cannot specified shipping date nor delivery date.
Make a request to BEX for an exchange or return
The customer will handle the exchange or return with the seller
Handling charge for requests to BEX for exchanges or returns: 2,000 yen
All costs involved in the customs clearance
All costs involved in the event that customer couldn’t receive package within the delivery term and package return to Japan: Shipping and insurance cost to reship.
All costs involved in the event that Customs refuse to accept package due to prohibited and package return to Japan: Shipping and insurance cost to reship.
All costs involved in the event that customer refuse to accept and package return to Japan: Shipping and insurance cost to reship.
Permitted Public Safety Commission: Tokyo Metropolitan Public Safety Commission
License Number: No. 301052319399
This service is operated based on good faith of the users.